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Case Study - Project Management and CE marking - Mobile Phone Industry

Background and Problem

The company is a wholesaler of Mobile Phones to many of the major players in the industry and
has decided to become the first European outlet of a Korean mobile phone manufacturer. They
had successfully sold the mobile to a major UK operator to be ranged by them with a £500,000
penalty clause for late delivery.

• The product had to successfully complete 8 weeks of functionality testing
• CE marking and SAR approval testing
• English language manuals
• Packaging designed and art-worked to Operators requirements
• Assembly process set up in the UK to the operators requirements
• SIM's and IMEI's added to each product and tracked

The project was allocated to a buyer with little project management experience. Early deliveries
were late and failed initial tests so were rejected. The buyer concerned resigned giving only a
half day's handover.

Actions Taken

• The first priority was to win the customer back on board. Once customer confidence was
  established there was room some flexibility to achieve the contract.
• Process of identification, allocation and resolution of actions was initiated and the 30
  documented actions turned out to be 156.
• Communications were set up with Korean designers and CE marking and functional
  problems addressed.
• CE marking and SAR testing organised, controlled and problems explained to Korean
  designers.
• Packaging artwork designed, approved by the Operator, boxes manufactured and tested
• Volume assembly process put in place with computer system for controlling and tracking
  IMEI's and SIM's with procedures.
• Bug reporting, tracking and testing system put in place.
• Regular project management meetings held with the customer were used to develop
  customer confidence and to control the project.
• Found UK repairer, planned logistics of faulty phones and parts and set up contracts with them.
• Also dealt with a problem found by Trading Standards on a different Chinese product
  

The Result

The client Sales department morale rose as the operator started to invite them to bid for other
work. The Product was successfully delivered fully functional, CE marked in correct packaging
with SIM and IMEI's all correctly recorded and £500,000 penalty clause not invoked.

Set up system for managing future projects and trained staff in them. The product went on to be
one of the fastest selling pre-pay mobiles in the UK that Christmas.